Total Triage: how it works
Total Triage is a new approach to booking GP appointments, where all patient requests are screened as soon as they are received, before being directed to the right care.
This system helps to prioritise the most urgent cases and makes sure that everyone gets the care they need in a timely manner. As patients, it also offers us more privacy as there is no need to explain to a receptionist or 'care navigator' over the phone your symptoms or health concerns.
It also helps GP surgeries to make the best use of healthcare resources, reduce unnecessary visits, and maintain safety for both patients and staff.
Benefits of Total Triage `
- Quick care: Get the right service fast.
- Expert assessment: Personalised health guidance.
- Less waiting: Priority based on need.
- Convenient: Share details online or by phone.
Watch the video below which explains the benefits of the Total Triage service and how this can benefit you.
How are you finding the Total Triage system?
Most GP practices in Milton Keynes are beginning to use Total Triage. We have heard some positive feedback from residents who have found it quick, simple to use, and they got an appointment with a GP or nurse that day.
Some patients have also had a negative experience. Share your perspective with us - it's simple and only takes 5-10 minutes.
We're constantly sharing your feedback with local GP practices so they can understand what is working well, and what needs improving.
