NHS 111: what you an expect
You can get help from NHS 111:
- by using 111 online
- in the NHS App
- by calling 111
111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours).
Depending on what you need, you might be advised to:
- call 999 or go to A&E in an emergency
- go to an urgent treatment centre
- see an evening and weekend GP (out-of-hours GP)
- book a callback from a nurse
- get urgent specialist support, for dental or mental health problems
- contact your own GP surgery
- see a pharmacist for help with a minor illness
- look after yourself safely at home
Calling NHS 111
When you call, you'll speak to a trained advisor who can provide advice, book appointments, or direct you to the right service2. If needed, they can even dispatch an ambulance.
Did you know NHS 111 advisors undergo extensive training before taking calls?
Before they start, advisors complete a five-week intensive training course. This equips them with the skills and clinical knowledge needed to help them assess symptoms and direct callers to the most appropriate care.
They also learn to handle emotional and distressing situations with care and professionalism.
Watch the video below for more information on the service.
