Milton Keynes University Hospital NHS Foundation Trust Ward 17 and 18
The purpose of this Enter and View programme was to engage with patients, or their relatives/carers, to find out how they felt about the level and effectiveness of communications between the staff and themselves at Milton Keynes University Hospital.
Summary of findings:
- Information provision is not proactive but is available when staff are asked
- Patients would like a more structured and consistent provision of information
• There is a general lack of clarity on specific dates for procedures or discharge and what may affect these
• Effective communication raises levels of satisfaction in the overall patient experience. This was evidenced in the comments from patients who felt the communication between the hospital and themselves was very good, who reported higher levels of satisfaction and confidence in their treatment
Downloads
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Milton Keynes University Hospital NHS Foundation Trust Ward 17 and 18
