Enter and View: Becket House care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Becket House care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

In respect of demographics: 

• A total of sixteen residents (including three family members) took part in these conversations or were observed during the visits.
• The participants' average age was 86 years (77 – 97 in age)
• Of which fifteen were females and one Male, three residents were accompanied by family members.

Staff were attentive and caring; they knew all residents and their family members by name. Most relatives told us that the staff were very good and cared for their relatives very well. They also told us that they felt staff were expected to do a lot, not only in their care duties but cleaning as well.

The residents and family we spoke to felt that more staff were needed, particularly at night and on weekends where, they said, there was a noticeable difference.