Enter and View: Westbury Grange care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Westbury Grange care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

In respect of demographics: 

Participants were aged between 78 and 89 with the average age being 83.
• 4 were female and 1 was male
• 4 had been in residence for 4 months or less, 1 had been in residence over twelve months.
• All residents were accompanied by a family member.

Westbury Grange is a relatively small facility registered to provide residential nursing and dementia care are for up to 45 residents. The Home is laid out over two floors that has managed to create a spacious yet homely feel throughout all most areas of the care home.

People told us:

‘The staff are so lovely; it makes all the difference.’

‘I know they care about Mum.’

‘As soon as I walked in here, I knew it was the right place for Mum.’

Our recommendations

On the basis of this visit, we found no issues through the interviews and observations.

We would, however, like to note the instances of best practice we observed during our visit, in particular, around the meals.

We were encouraged to see staff involving family in mealtimes, and offering smaller portions (as mentioned in the ‘Dignified Dining’ Guidelines). We were also pleased to see good dementia informed practice in use at Westbury Grange.