Enter and View: Precious Homes Fenny Mews/Stratford View

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Fenny Mews and Stratford View assisted living service. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

In respect of demographics: 

• A total of 5 residents took part; no family members were available take part in these conversations.
• 3 residents were male and 2 were female.

Ages ranged from 19 to 61 years of age. Residents had been living at the home for between less than three months and over five years.

Fenny Mews and Stratford view are part of a supported living service in Bletchley, where the facilities are contained within the one property, adjoining, but separate.  This is a Supported Living Plus Service which provides a step-down service for individuals moving on from a range of Care environments or Hospital, as well as providing support to individuals who are becoming more independent but who may need a little more support before taking that next step.

The long-term aim for many residents is to live in the community with little or no support.  However, places are available for residents for as long as they may need them, with differing levels of support.

Our recommendations:

Healthwatch Milton Keynes would like to commend Fenny Mews on its caring and empowering ethos and suggest that this service demonstrates excellent examples of good practice in the delivery of care to this particular client group.

The only issue identified was the difficulty in communication due to lack of common language with one resident. 

In response, the team at Fenny Mews/ Stratford View responded: "We have used your recommendation to implement a communication grab sheet with this person’s regular phrases in Shona, so that other staff members can identify what he is saying when he is not speaking English in moments of distress."