Enter and View: Lathbury Manor care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Lathbury Manor care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

In respect of demographics:

• There were a total of 26 residents at the time of the visit. 
• All residents spoken to were female.
• Residents who took part had been in residence between a few months and three years.
• 2 residents was accompanied by friends and family, whilst the remainder were alone.
• 1 family member called to share their thoughts after the visit had concluded.

Residents told us:

"I think it [the new activities available] has made a real difference”

Some of the more socially isolated residents mentioned that it would be nice to have someone help them message friends and family, or to have someone to sit and just chat for a while.

Staff are well liked by residents and were observed throughout the visit interacting with residents in a respectful, caring, and compassionate manner.

Our recommendations:

Continue the dementia friendly journey by inviting the Specialist Memory Service, the Dementia Information Service, or similar organisation to assess/ re-assess residents whose Dementia may have progressed during their time in the home.

Until the flooring is replaced, we suggest investing in a carpet cleaner as having staff hand washing carpets is not an effective or hygienic solution to spills or accidents, and would be a more efficient use of time.

Their response:

The provider was given 20 working days in which to respond but, as yet, we have not received a written response to this Enter and View report.