Enter and View: Mallard House
The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Mallard House care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.
Summary
Mallard house is registered to provide nursing and personal care for up to 55 residents.
What we found:
Staff were at all times observed to be attentive, caring, and compassionate. We noted that all staff appeared to have a very good understanding of each resident’s individual needs.
"A resident returned from a hospital visit after lunch, staff asked what they would like to eat. They wanted their favourite, so it was made for them, they were not expected to just pick something from the menu or a have a sandwich. We particularly liked hearing staff ask them, importantly, when would they like to eat? Before a nap or after? Our Authorised Representative felt that this demonstrated the ethos that residents definitely come first for all the staff."
Our recommendations:
On the basis of this visit, no significant issues were identified through interviews and/or observations.
We would like to congratulate Mallard House on the culture within the home, as well as the physical environment of the home.
