Enter and View: Devon Lodge care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Devon Lodge care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

Devon Lodge is registered to provide accommodation for up to 26 people aged 65 years of age and who may need personal or nursing care. It has 20 single rooms and 3 double rooms, enabling couples to remain together. There were 17 people in residence at the time of our visit.

In respect of demographics:

All residents were female, there are no male residents in the home at this time. Residents ages ranged from mid-eighties to almost 100 years of age and length of stay at Devon lodge was between 7 years and a few new residents who were there for respite care – one who had made the decision to stay and not return to her home.

What we found

We saw how staff ensured residents were comfortable and didn’t require anything. Staff were respectful not to disturb resident’s conversations with family and friends whilst checking all was well. Anything that was asked of a member of staff was greeted with a smile and a response that was honest and open, along with a little conversation, nothing was rushed or hurried along..

...The phrase ‘a Home from Home’ was many times during our visit.by both staff and residents, all of whom are from the local area. Staff feel they have a good relationship with the local GP and other care providers should they be needed but, as this is a residential home, chiropody, eye care and dental care is their main focus.... . The home had a lovely calm, relaxed and homely feel about it.'

What residents told us: 

“Staff are lovely, kind and caring”

So polite, gentle and kind”