Enter and View: Caton House care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Caton House care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

Caton House Residential and Nursing Home is a purpose-built care home on a residential estate. It is registered to provide personal and nursing care for a maximum of 62 residents.

The home is registered to cater to adults over 65 years of age for general residential care, mild dementia, nursing and palliative care. 

What we found

Everyone we spoke to said that the staff were caring and kind, although people felt that staff were often rushed when providing personal care and those who required assistance felt that there were often long waits for call bells to be responded to....A few residents were in the room, some were colouring, some choosing to watch proceedings and enjoy being in the company of others rather than in their own rooms. All were observed to be happy and content ...Staff were encouraging, friendly, and attentive...

What people told us:

’Chef is amazing here’ 

‘Only complaint is the portions are a little small for me, but the food is good'

‘Family are always invited to special occasions and the food is great."

Our recommendations include:

• Review the status of those currently bedbound residents and consider whether they could be helped to be more mobile through better equipment or physical therapy. 
• Consider ways of alleviating isolation for those residents that have mobility issues, more one to one time with care staff, more time in group situations, enlist the help of volunteer groups such as befriending services to sit and talk with residents.