Enter and View: Burlington Hall care home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Burlington Hall care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

Burington Hall is a purpose-built care home, registered to provide accommodation for people who require personal or nursing care, and dementia care. At the time of our visit, there were 61 people living in the home. 

The home provides residential and dementia care, with more than 60% of the residents at the care home during the time of our visit living with some level of dementia.

A total of 17 residents and family their members took part in these conversations. In respect of demographics: nine residents were male, and eight residents were female.  Of those who chose to give us their age the average age was 87years of age. 

What we found

Relatives we spoke to were very positive about staff and their support. People told us that they felt that, as well as their loved ones being well looked after, they felt supported and cared for by the Manager, who is always available to them. All interactions observed were kind, thoughtful, and caring...

Staff were seen not to rush anyone; they observed, allowed individuals to eat at their own pace, made sure there were plenty of drinks on offer, and encouraged residents to drink plenty as it was a very hot day...

There is a busy social calendar of activities that residents told us they appreciate and enjoy...

There are very good connections with the local community and the Manager believes that the home should be a part of the community...

When we asked residents and their families what they most liked about living at Burlington Hall, we were told:

 'The peace of mind for my daughter; the confidence in my treatment makes everything easy for the family.' 

‘I feel safe here’

Our recommendations include:

• A review or closer monitoring of the new laundry processes is recommended in order to address any gaps in its implementation.
•  Consider refreshing the personal care training provision to ensure that staff are more mindful when supporting frail residents in transfers and when providing personal care.