Primary Care Plus: Central North West London (CNWL)
Healthwatch Milton Keynes sees the provision of good, accessible and responsive mental health services as a priority.
The service user feedback for this programme has been overwhelmingly positive and demonstrates the impact on wellbeing of people getting the right treatment at the right time for them.
The following key points were highlighted during our conversations with service users:
- Service users highly value the programme
- Support offered is tailored to the individual
- Service users felt that the practitioners understood them and their issues
- The timeliness of the initial contact is a key factor for the positive feedback
- Increasing PCP working days at each surgery would improve access for service users
- Referrals made by the service, and the support offered while waiting for further treatment, ensure that service user needs are met
- 100% of the people we spoke to said that the service was effective
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Primary Care Plus: CNWL
