Campbell Centre: Patient Experience Review
On the basis of our visits, the Campbell Centre is a clean, bright and well-equipped facility with a popular programme of activities. People we spoke to were complimentary of many Nurses, Peer Supporters and the Occupational Therapy Team, and it was evident that these people had made a positive impact on the lives of the patients they supported.
However, the report highlights a stark contrast in people’s experiences of care from their Consultants and Doctors, with the majority of patients feeling they are not listened to or involved in decisions around their care.
During the visit, the following aspects were considered:
• Environment and facilities
• Activities
• Staff
• Consultant care
• Preparing for discharge
• ‘Revolving door’ admissions
• Sectioning
The response from Central North West London Foundation Trust (CNWL) was significantly delayed. However, CNWL has now provided an action plan and have agreed that Healthwatch Milton Keynes will coordinate the monitoring of the action through the Mental Health Partnership Board.
The report below has been updated to include the response from CNWL.
